Terms & Conditions

Terms of Sale
Last updated: 03/27/2026

1 - DEFINITIONS

The terms and expressions listed below have the meanings indicated, it being understood that terms defined in the singular shall also be deemed to refer to the plural and vice versa.

Customer: means any person or entity, whether an individual or a legal entity, who purchases one or more Products and the Service offered at the same time through the Online Store by accepting these General Terms and Conditions.

Parties: means, jointly, the company and the Customers.

General Terms and Conditions: means these general terms and conditions of contract and any future new versions that may be published by the company on the Online Store.

Online Store: means the virtual store managed by the company and accessible through the URL www.arteinminiatura.it, through which Products may be purchased.

Contracts: means the contracts concluded, pursuant to Article 6, between the Company and the Customers through the Online Store.

Orders: means the purchase orders for the Products and the provision of the Service submitted by Customers in accordance with the General Terms and Conditions and following the procedure set out in Articles 5 and 6.

Order Confirmation: means the email message through which the company notifies Customers of the acceptance of their Orders.

Price: means the price of the Products and the provision of the Service as indicated in the Online Store for the relevant Products.

Profile: means the area of the Online Store in which Customers, after authentication, may:
(i) view and modify their personal data and the addresses to which the Products included in the Orders must be shipped and delivered;
(ii) view previous Orders;
(iii) access any other specific function relating to their activity in the Online Store.

Consumer: according to the definition set forth in Article 3 of Italian Legislative Decree No. 206/2005, also known as the Italian Consumer Code, means a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity that they may carry out.

Service: means the service offered in the Online Store.

Product: means the item offered in the Online Store.

Delivery Costs: means the additional amount due for the delivery of the item.

2 - SUBJECT MATTER

The General Terms and Conditions govern all Contracts concluded between the Parties and form an integral part thereof.

The General Terms and Conditions of contract may be amended from time to time, also in consideration of any regulatory changes. The new General Terms and Conditions of contract shall be effective from the date of publication on the Online Store.

3 - CUSTOMER REGISTRATION

Registration on the website allows the Customer to view recent orders, manage shipping and billing addresses, change the password, and edit account details.

The Customer’s data will therefore be stored and will form the Profile. Each time the Customer logs in, the system will recognize and remember the data without the need to enter it each time.

Customers who register will be asked to provide an email address and password.

4 - NEWSLETTER

To subscribe to the Newsletter, the Customer must first accept the Privacy Policy. Consent may be withdrawn at any time.

Subscription to the newsletter will be validated through a double opt-in system, with the sending of a confirmation email to validate the email address provided.

5 - PRICE

The Price is expressed in the currency displayed on the Online Store at the time of purchase. For United States customers, prices are shown in USD unless otherwise specified.

The applicable Price is the one published in the Online Store at the time the Orders are submitted by the Customers.

The Price shown includes the taxes applicable according to the rules in force for the sale of the Product.

For international orders, including orders shipped to the United States, Customers are invited to refer to the Shipping Policy for further information regarding shipping costs, import duties, taxes, and delivery terms, including whether the shipment is handled under DDP or DAP terms.

6 - THE SHOPPING CART

The shopping cart allows Customers to immediately check the products added, together with their unit cost including VAT, where applicable.

Customers may choose the quantities to be purchased for each selected product or remove one or more products from the cart that they no longer wish to purchase.

A series of buttons allows Customers to:

• update the cart after deleting products or changing quantities;
• remove individual products from the cart;
• return to the home page.

Once the cart has been filled with the desired products, the actual purchase may be made and the payment method selected.

Before completing the transaction, certain data necessary to identify the Customer will be requested. Registered Customers may access the website and place an order immediately by clicking the LOGIN button.

As soon as the order is completed, the Customer will receive a copy of it by email containing the essential information relating to the purchased Product, detailed indication of the price, payment methods, and delivery costs.

The order may be cancelled only up to the time the product is shipped, according to the methods indicated in the order confirmation sent.

7 - CONCLUSION OF CONTRACTS

The contract shall be concluded through the following steps:

By submitting the Order, the Customer sends the company a purchase proposal for the selected Product or Products.

Submission of the proposal shall constitute consent, pursuant to law, to receive the subsequent communications from the company described below, aimed exclusively at the conclusion and execution of the contract.

The company shall send the Customer the Order Confirmation with the assignment of an “Order Number,” which must be used in all further communications with the company.

The Contracts shall be deemed concluded between the Parties at the time the Customers receive the Order Confirmation with the assigned order number.

By submitting the Orders, Customers declare that they have read all instructions relating to the method of purchasing the Products, that they fully accept the General Terms and Conditions, and that they have read all further information contained in the Online Store, including information referred to through links.

Orders will be managed and stored at the company’s registered office.

The company reserves the right not to process purchase orders that do not provide sufficient guarantees of solvency, that are incomplete or incorrect, or in the event of product unavailability.

The company also reserves the right not to process purchase orders if the persons to whom delivery is to be made appear to be in a visibly altered condition.

The company does not guarantee the availability of the ordered goods and therefore reserves the right not to process purchase orders in the event of unavailability of the Products, promptly notifying the Customer.

Any right of the Customer to compensation or indemnity is excluded, as is any contractual or non-contractual liability for direct or indirect damage to persons and/or property caused by the non-acceptance, even partial, of an Order.

The Customer may purchase the products available in the electronic catalog of the Online Store.

It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics and may differ in color tone, size, or accessory products shown in the image.

The presentation of each product on the website is merely illustrative and does not constitute a certification or guarantee by the company regarding the actual characteristics and performance of the goods sold.

8 - PAYMENT METHODS

The company offers Customers several payment methods, listed below:

ONLINE PAYMENTS
PayPal or payment cards: debit, credit, and prepaid cards.

PayPal

For online payments, the company also uses the PayPal system.

Once this payment method has been selected, the Customer will be redirected to PayPal’s secure server.

The Customer will enter all required data directly on the relevant servers created, guaranteed, and managed by PayPal.

The Customer must therefore accept the general terms and conditions prepared by PayPal in order to access the service.

At no time during the company’s purchase procedure is the company able to access information relating to the Customer’s data entered directly on the secure servers indicated above.

Under no circumstances may the company be held liable for any damage suffered by the Customer as a result of using the services offered by PayPal.

At no time during the purchase procedure is the company able to access information relating to the Customer’s credit card, transmitted by the Customer via a protected connection directly to the website of the bank or payment provider managing the transaction.

Under no circumstances may the company be held liable for any fraudulent or improper use of credit cards by third parties when paying for purchased products.

Once the payment procedure has been completed, the Customer will be redirected to the original Online Store.

Bank Transfer

If this payment method is selected, the Customer shall make payment by bank transfer to the bank details sent by email by the Online Store.

As soon as the company receives payment, it will process and ship the order.

Cash on Delivery

Cash on delivery is available only for domestic orders shipped within Italy, where expressly offered at checkout.

Cash on delivery is not available for international orders, including orders shipped to the United States.

For domestic Italian orders paid by cash on delivery, the Customer shall pay directly upon delivery of the product, exclusively in cash.

The company reserves the right not to process cash-on-delivery orders exceeding €300 and to request an additional contribution for cash-on-delivery handling costs.

Any such costs will be indicated when the order is completed, at the time the payment method is selected.

9 - DELIVERY OF PRODUCTS

Products are delivered to the address indicated by the Customers at the time of registration pursuant to Article 3, or to the address indicated when submitting the Order in the “Shipping Details” section.

The place of delivery of the Products may not be a public space or public area. The company reserves the right not to deliver the Products included in the order if this circumstance occurs.

Customers are advised to pay particular attention when entering delivery address details, such as street number, surname on the doorbell, apartment number, staircase, and similar information.

The company declines all liability and any right of the Customer to compensation or indemnity is excluded with regard to failed or delayed deliveries caused by errors, inaccuracies, or omissions relating to the delivery address as indicated by the Customer in the Order.

Customers, or other persons appointed by the Customers who are present at the address indicated for delivery of the Products in the Order Confirmation, are required to verify, at the time of delivery, that the packaging of the Products is intact, undamaged, and not otherwise altered.

Any damage to the packaging of the Products must be immediately disputed by the Customers by adding a written reservation of inspection on the proof of delivery, such as the waybill, delivery slip, handheld device, or any other medium provided by the carrier.

It is understood that, once the delivery document has been signed without any objection, Customers may no longer raise any claim against the company with reference to the external characteristics of what has been delivered.

If the carrier has been chosen by the Customer outside those proposed during the purchase phase, the risk of damage to or loss of the Products transfers to the Customer at the time of delivery to the carrier, thereby preventing any dispute regarding the external characteristics of what has been delivered.

In this latter case, any claim must be made directly by the Customer against the carrier.

Products may be delivered by the company’s appointed personnel only to Customers or to persons authorized by them.

The person to whom the Products are delivered must sign to certify that delivery has taken place.

10 - LEGAL GUARANTEE OF CONFORMITY

All products sold benefit from the legal guarantee of conformity provided for by Articles 128 et seq. of the Italian Consumer Code.

This legal guarantee covers any lack of conformity of the purchased items that exists at the time of delivery and becomes apparent within 24 months from delivery, where applicable under Italian consumer law.

In simple terms, the Product must correspond to what was ordered and to the description provided, subject to the natural characteristics, handmade nature, and possible variations of handcrafted products.

Defects of conformity, and therefore the legal guarantee, do not include any flaws or damage caused by accidental events or by the Customer’s liability for use of the products not in accordance with their intended purpose, or as a result of normal wear and tear.

To benefit from this guarantee, the Customer must report the lack of conformity within two months of its discovery, under penalty of forfeiture, by sending a communication to the company’s registered office and accurately indicating the defects and flaws found.

The Customer may request, at their choice, that the seller repair the item or replace it, free of charge in either case, unless the requested remedy is objectively impossible or excessively burdensome compared to the other.

The Customer may request, at their choice, an appropriate price reduction or termination of the contract if:

• repair or replacement is impossible or excessively burdensome;
• the seller has not repaired or replaced the item within a reasonable time as provided for by paragraph 5 of Article 130 of the Italian Consumer Code;
• the replacement or repair previously carried out has caused significant inconvenience to the Consumer.

11 - SHIPPING COSTS

Shipping Costs are clearly specified on the product page, during checkout, and in the Shipping Policy.

Customers may check the applicable shipping costs before completing the order.

Before the conclusion of the contract and before the order is submitted, the system will show the exact shipping amount, where applicable.

For international orders, including orders shipped to the United States, Customers are invited to refer to the Shipping Policy for detailed information regarding shipping methods, estimated delivery times, import duties, taxes, and whether the shipment is handled under DDP or DAP terms.

12 - RIGHT OF WITHDRAWAL AND EXCLUSIONS

Right of Withdrawal

The Customer who, for any reason, is not satisfied with the purchase has the right to withdraw from the contract without giving any reason within 14 days.

The withdrawal period expires after 14 days from the day on which the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the goods.

To exercise the right of withdrawal, the Customer must inform the company of their decision to withdraw from this contract by means of an explicit statement, such as a letter sent by post, fax, or email.

The Right of Withdrawal, in addition to compliance with the terms and methods described in the preceding paragraphs, shall be deemed correctly exercised if all of the following conditions are also fully met:

• the Products are intact and do not arrive damaged;
• the Products have not been used;
• the Products are returned in their original packaging, which must be intact.

The right of withdrawal applies to Products purchased in their entirety.

It is not possible to withdraw only from part of a Product.

Return shipping costs shall be borne by the Customer, who may choose the method and carrier for the return at their own discretion.

The goods must be returned intact to the following address:

Via Giulia Lama No. 11
80147 Naples (NA)
Italy

For international returns, including returns from the United States, return shipping costs, customs procedures, and any related charges are the responsibility of the Customer, unless otherwise required by applicable law.

The Consumer is liable only for any decrease in the value of the goods resulting from handling of the goods other than what is necessary to establish their nature, characteristics, and functioning.

Effects of Withdrawal

In the event of exercising the right of withdrawal in compliance with the indicated terms, the company shall reimburse all payments received, including delivery costs, except for any additional costs resulting from the Customer’s choice of a delivery method other than the least expensive standard delivery method offered.

The refund shall be made without undue delay and in any case no later than 14 days from receipt of the withdrawal statement.

The refund may be withheld beyond 14 days only until the Customer has provided proof of having returned the goods or until the goods have been received, whichever occurs first.

Exceptions to the Right of Withdrawal

The Customer may not exercise this right in the following cases provided for by Article 59, letters d) and e), of the Italian Consumer Code:

• the supply of goods that are liable to deteriorate or expire rapidly;
• the supply of sealed goods that are not suitable for return for hygiene or health protection reasons and that have been opened after delivery.

With reference to the above-listed cases of exclusion from withdrawal, the Customer is specifically informed and accepts that the Products that “are liable to deteriorate or expire rapidly” include all food products, including wines, alcoholic beverages, and drinks, since the characteristics and qualities of such Products are subject to alteration, including as a result of improper storage.

Therefore, for hygiene reasons and for the protection of Customers, the right of withdrawal applies only to Products purchased on the Website that can be returned to the Online Store and resold without risk to consumer health.

In cases where the right of withdrawal is excluded, the company will return the purchased Products to the Customer, charging the Customer for the shipping costs.

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13 - FORCE MAJEURE

The company shall be released from the obligation to fulfill and perform this contract due to temporary or permanent force majeure.

This includes, by way of example and without limitation, strikes, arrests, fires, natural and/or atmospheric events, and any other cause occurring beyond the company’s control and not attributable to it, including pre-existing causes, that prevents or makes the total or partial performance of this contract more difficult.

14 - ERRORS OR INACCURACIES IN THE ONLINE STORE

The company undertakes to constantly check the Online Store in order to avoid errors or inaccuracies.

However, it is possible that the Online Store may contain, or may over time contain, errors, inaccuracies, or omissions.

The company therefore reserves the right to correct any errors, inaccuracies, or omissions contained in the Online Store, even after an Order has been submitted.

The company also reserves the right to change or update information at any time without prior notice to Customers.

15 - INTELLECTUAL PROPERTY

All intellectual property rights connected to the Online Store, including content and photographic images, are reserved.

The Online Store and its contents may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, linked to, or used for any purpose without the company’s prior written consent.

16 - PRIVACY

Please view the dedicated page and, in particular, the company’s Privacy Policy.

17 - APPLICABLE LAW

The General Terms and Conditions and the Contracts are governed by Italian law and must be interpreted in accordance with it.

For Consumers located outside Italy, including Customers in the United States, any mandatory consumer protection rights provided by applicable local law may still apply where required by law.